Customer Support & Implementation Specialist | Krakow

Overview

Hirecrafts is premier personnel consulting agency, dedicated to helping companies secure top talent and assisting candidates in finding fulfilling career opportunities.
For our client, a large international organization, we are seeking a candidate for:

Customer Support & Implementation Specialist

Our client is a fast-growing software company launching an innovative, super user-friendly platform designed to support businesses in the US and Canada. As part of the brand-new customer support team, you will play a key role in providing high-level customer service, onboarding new clients, and ensuring smooth implementation of our software.
This is an exciting opportunity to join a dynamic, growing organization, where you will work closely with clients, build strong relationships, and be part of a team that truly values customer success. The role also includes frequent travel to the US to support major client kickoffs.

Responsibilities

• Provide exceptional customer support and ensure a seamless client experience.
• Guide new customers through the onboarding and implementation process.
• Address client inquiries and troubleshooting needs in a proactive and solution-oriented manner.
• Develop a deep understanding of our software to assist clients effectively.
• Act as a key point of contact for customers, ensuring a high level of engagement and responsiveness.
• Collaborate closely with internal teams to continuously improve customer experience.
• Participate in frequent US business trips for client kickoffs and relationship-building.

Requirements:

• Fluent English (clear communication, neutral or US accent preferred).
• 1+ year of experience in customer support or implementation (preferred, but not required).
• Strong customer service mindset – focus on understanding and addressing client needs.
• Eagerness to learn and adapt quickly in a fast-paced, growing company.
• Team player with strong interpersonal skills and a positive, can-do attitude.
• Passion for delivering top-quality customer experiences.
• Basic Excel knowledge is a plus.

What We Offer

• Frequent travel to the US to support large client kickoffs.

• 4-6 weeks of onboarding training to fully master the software.

• Location: Krakow (4 days office-based)

• Work Hours: flexible

If you’re looking to join a fresh, fast-growing team, work with a cutting-edge and easy-to-use software, and be part of an exciting customer-focused journey, we’d love to hear from you!

Join a fast-growing software company as a Customer Support & Implementation Specialist in Krakow. Work with US clients and travel internationally. Apply now!

🕐 Full-time / B2B/ FTE

Please apply by clicking the button on the right or send your application via email – office@hirecrafts.com

Please be advised that we will contact selected candidates.